FAQs
1. How long does shipping take? We offer Free Shipping worldwide for all orders over $40 USD, and $3 USD Shipping worldwide for all orders under $40 USD. After a processing time of 1-3 business days, the estimated delivery times are as follows:
- USA: 7-14 business days
- UK: 10-18 business days
- Australia: 10-18 business days
- Canada: 10-18 business days
- Europe: 10-18 business days
- Rest of world: 14-21 business days
2. What is your return policy? We offer a 45-Day, Risk-Free Money Back Guarantee. If you're not completely satisfied with your CozyShell, simply return it within 45 days of receipt for a full refund. Please note that the item must be in its original condition and packaging.
3. Can I track my order? Absolutely! Once your CozyShell is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your order and know its estimated arrival date.
4. Are the materials safe for children? Yes, we prioritize safety and quality. The CozyShell is made from child-friendly, hypoallergenic materials. It undergoes rigorous testing to meet international safety standards, ensuring it is safe for children of all ages.
5. Can I cancel or modify my order? If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, we are unable to make any changes.
6. Do you offer wholesale or bulk pricing? Yes, we offer wholesale and bulk pricing options for retailers and businesses. Please reach out to our wholesale team through our contact page to discuss your specific requirements and receive more information.
7. Do you ship internationally? Yes, we ship the CozyShell worldwide. Whether you're in the United States, Europe, Australia, or anywhere else, we'll deliver the CozyShell right to your doorstep.
8. How do I contact customer support? If you have any further questions or need assistance, our friendly customer support team is here to help. You can reach us through the contact form on our website, and we'll get back to you as soon as possible.